Frequently Asked Questions
Find quick answers to common questions about orders, payments, shipping, store visits, and more.
Our physical boutique is located at Suite A4-14, Sura Complex, Lagos island, Nigeria. Feel free to visit us to experience our premium collection in person, try on different sizes, and receive styling advice.
We are open Monday to Saturday from 9:00 AM to 6:00 PM. We are closed on Sundays, but you can shop our website 24/7.
You can reach us directly on phone or WhatsApp at 08170026396 or 0904 054 1772. You can also send us a direct message on Instagram:@Vinismall.ng or @Vinisjsp.
Yes! We ship across Lagos and to all other states in Nigeria. Rates are calculated dynamically at checkout based on your location. We use reliable courier partners to ensure safe and prompt delivery.
Deliveries within Lagos typically arrive in 1 to 2 business days. Orders to other states in Nigeria usually arrive in 3 to 5 business days.
We accept secure debit/credit card payments and direct bank transfers. All card payments are processed securely. If paying via bank transfer, you will receive our account details at checkout to make the transfer.
We accept returns or exchanges within 7 days of delivery. The item must be unworn, undamaged, unwashed, and in its original packaging with all tags intact. Sale and discount items are final sale.
We include detailed sizing guides on our products where applicable. If you are unsure, feel free to contact our stylists via WhatsApp on 08170026396 with your measurements, and we will advise you on the best fit.
Still have questions?
We are here to help. Reach out directly via WhatsApp or visit our physical boutique.